Terms of service
This website is managed by Valavibe. The terms "we", "our", and "us" in this context refer to Valavibe.
Valavibe is responsible for managing this website, which includes all information, tools, and services available to you as a user, provided that you accept our specified terms, conditions, policies, and notices.
When you visit this site and/or purchase one of our products, you participate in our "Service" and agree to be bound by the following terms ("General Terms and Conditions of Sale", "General Terms and Conditions of Sale and Use", "Terms"), including additional terms, conditions, and policies mentioned here and/or accessible via a hyperlink.
These General Terms and Conditions of Sale and Use apply to all users of the site, including, without limitation, those who browse, sell, buy, or contribute content.
We invite you to carefully review these General Terms and Conditions of Sale and Use before using or accessing our website.
By accessing or using any part of this site, you agree to comply with these General Terms and Conditions of Sale and Use. If you do not agree with all the terms and conditions of this agreement, you must not access or use the site or the services offered. These General Terms and Conditions of Sale and Use are considered an offer, accepted only within the limits of these terms.
Any new feature or tool added later to our online store will also be subject to these General Terms and Conditions of Sale and Use.
We encourage you to regularly review the most recent version of the General Terms and Conditions of Sale and Use on our site. We may update, modify, or replace any part of these Terms at any time, and it is your responsibility to check for these changes. Your continued use of the site or access after any changes are posted constitutes your acceptance of those changes.
Our online store is hosted on Shopify Inc., which provides us with the e-commerce platform necessary to sell our products and services.
This collaboration means that your experience on our site is also subject to Shopify's terms of use.
ARTICLE 1 – TERMS OF USE OF OUR ONLINE STORE
By accepting these General Terms of Sale and Use, you confirm that you have reached the legal age in your country, state, or province of residence, and you authorize us to allow any minor under your responsibility to use this website.
The use of our products for illegal or unauthorized purposes is strictly prohibited. You must not violate applicable laws in your jurisdiction when using the Service, including but not limited to copyright laws.
It is prohibited to spread computer viruses, worms, or any other type of malicious code.
Failure to comply with or violation of these General Terms of Sale and Use will result in the immediate termination of your access to our Services.
ARTICLE 2 – GENERAL CONDITIONS
We reserve the right to refuse access to our services to anyone, at any time, and for any reason.
It is important to understand that your data, except for your credit card information, may be transmitted without encryption. This involves (a) transfers over different networks and (b) adjustments to comply with the technical requirements of networks or devices. Your credit card information is always encrypted when transmitted over networks.
You agree not to reproduce, copy, sell, resell, or exploit in any way any part of the Service, its use, or access to this Service, nor the contacts on the website where the Service is provided, without prior written and explicit authorization from us.
The headings used in this document are provided for ease of reading and do not affect or limit the terms of these Conditions.
ARTICLE 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We cannot guarantee the accuracy, completeness, or timeliness of the information presented on this site. The content provided here is for informational purposes only and should not be your sole source for making important decisions. If you choose to rely on the content of this site, you do so at your own risk.
The site may contain information that is no longer up to date. This historical information is provided for reference purposes only. Although we have the ability to modify the content of this site at any time, we are not obligated to update the information it contains. It is your responsibility to stay informed of any changes on our site.
ARTICLE 4 – CHANGES TO THE SERVICE AND PRICES
Since many products offered on our site are imported from outside the European Union at the request of customers, the prices displayed on our online platform are expressed in euros and are tax-excluded (VAT and customs duties excluded), unless otherwise stated. These prices are clearly specified in the detailed product descriptions and on the order page, excluding specific shipping costs.
It is important to note that the prices shown do not include import VAT, import taxes, or customs duties. These additional fees are entirely the customer's responsibility as the recipient of the product. Furthermore, prices do not include costs related to packaging, packing, shipping, transport, insurance, and delivery of the products to the specified address.
The customer is fully responsible for declaring and paying import VAT during customs clearance of the products. They may be required to pay this import VAT. Since these taxes are not our responsibility, we are unable to refund them.
For products shipped outside the European Union and/or overseas territories, the price is calculated excluding taxes on the invoice. Customs duties or other local taxes, import duties, or state taxes may apply in some cases. We have no control over these fees, which are the customer's responsibility (declaration, payment to the competent authorities, etc.). We therefore advise the customer to inquire about these matters with the relevant local authorities.
ARTICLE 5 – PRODUCTS OR SERVICES (if applicable)
On our Valavibe website, we offer products or services that may be exclusively available online. These offers are sometimes available in limited quantities and are subject to our return and exchange policy.
We strive to accurately represent the colors and images of our products on our online store. However, we cannot guarantee that the color display on your computer screen will exactly reflect reality.
We reserve the right, at our sole discretion, to limit sales of our products or services to certain individuals or in certain geographic regions or jurisdictions, on an individual basis. We may also limit the quantities of our products or services available. Product descriptions and prices may be changed at any time without notice. Likewise, we reserve the right to discontinue the sale of a product at any time. Any offer for a product or service on this site is void where prohibited by law.
While we strive to ensure the quality of the products, services, and information offered, we cannot guarantee that they will always meet your expectations or that any errors in the Service will be corrected.
Buyer Protection:
At Valavibe, we offer a money-back guarantee if you do not receive your order within 61 days. This 61-day protection is our commitment to customer satisfaction.
ARTICLE 6 - ACCURACY OF BILLING AND INFORMATION ACCOUNT
At Valavibe, we reserve the right to refuse or cancel any order placed on our site. At our discretion, we may limit or cancel quantities ordered per person, household, or order. These restrictions may apply to orders placed using the same customer account, credit card, or having the same billing and/or shipping address. If we need to modify or cancel an order, we will try to notify you using the email address or phone number provided at the time of order. We also reserve the right to refuse orders that appear to be placed by merchants, resellers, or distributors.
When you place an order on our store, you agree to provide complete, accurate, and up-to-date order and account information. You agree to promptly update your account information, including your email address, credit card numbers, and expiration dates, to facilitate the processing of your transactions and to allow us to contact you if necessary.
For more information, please see our Return Policy.
ARTICLE 7 - OPTIONAL TOOLS
We may provide you access to third-party tools that we do not monitor, control, or influence. You acknowledge and agree that we make these tools available "as is" and "as available," without any warranty, representation, or condition of any kind, and without our approval. We will not be responsible for any consequences resulting from the use of these optional third-party tools.
The use of these optional tools on our site is at your own risk and discretion. We encourage you to review the terms and conditions under which these tools are provided by the relevant third-party providers.
We also plan to introduce new features and/or services on our site in the future, including new tools and resources. These new features will also be governed by these Terms and Conditions of Sale and Use.
ARTICLE 8 – THIRD-PARTY LINKS
Our Service may contain links to content, products, and services from third-party sources. It is important to note that these sites are not affiliated with our platform. We are not required to verify or evaluate the accuracy or relevance of the content on these external sites, and we assume no responsibility for the content, websites, products, services, or any other elements accessible through these external links.
It is your responsibility to understand that we are not liable for any damages or harm that may result from your purchases, use of services, resources, content, or any other transactions conducted in connection with these third-party sites. We encourage you to carefully read and fully understand the policies and practices of the relevant third parties before proceeding with any transaction. If you have complaints, claims, concerns, or questions regarding third-party products or services, you must address them directly to the relevant third parties.
ARTICLE 9 – FEEDBACK, SUGGESTIONS, AND OTHER USER PROPOSALS
When you submit content in response to our request, for example to participate in contests, or when you spontaneously send us creative ideas, suggestions, proposals, plans, or any other material, whether online, by email, by mail, or otherwise (collectively referred to as "feedback"), you grant us the unlimited right to modify, copy, publish, distribute, translate, and use this feedback in any way, on all media. We are not obligated to (1) keep the feedback confidential, (2) compensate anyone for this feedback, or (3) respond to this feedback.
We reserve the right, without obligation, to monitor, modify, or remove any content that we consider, at our discretion, illegal, offensive, threatening, abusive, defamatory, pornographic, obscene, or otherwise objectionable, or that violates intellectual property rights or these Terms and Conditions of Sale and Use.
You agree not to post comments that violate the rights of third parties, including copyrights, trademarks, privacy, personality rights, or other personal or property rights. Your comments must not contain illegal, defamatory, offensive, or obscene content, nor computer viruses or other malicious software that could affect the operation of the Service or any other associated website. You must not use a false email address, impersonate someone else, or mislead as to the origin of your comments. You are fully responsible for all comments you post and their accuracy. We disclaim all liability and responsibility regarding comments you or other third parties post.
ARTICLE 10 – PERSONAL INFORMATION
The disclosure of your personal data on our site is subject to our Privacy Policy. To learn more about the management and protection of your data, please consult our Privacy Policy.
ARTICLE 11 – ERRORS, INACCURACIES, AND OMISSIONS
Our site or services may occasionally contain typographical errors, inaccuracies, or omissions, including but not limited to product descriptions, prices, promotions, offers, product shipping fees, delivery times, and availability. We reserve the right to correct any error, inaccuracy, or omission, and to modify or update information, or cancel orders if any information in the service or on any other associated website proves to be inaccurate, at any time and without prior notice (including after you have placed your order).
We are not required to update, modify, or clarify the information in the service or on any other associated website, including but not limited to pricing information, unless the law requires it. No update or refresh date specified in the service or on any other associated website should be interpreted as indicating that the information in the service or on any other associated website has been changed or updated.
ARTICLE 12 – PROHIBITED USES
In addition to the prohibitions mentioned in our General Terms of Sale and Use, it is strictly forbidden to use our site or its content for the following reasons: (a) for unlawful purposes; (b) to encourage third parties to commit illegal acts or participate in them; (c) to violate any local, national, provincial, state, or international regulation; (d) to infringe or violate our intellectual property rights or those of others; (e) to harass, abuse, insult, harm, defame, disparage, intimidate, or discriminate against individuals based on sex, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of harmful code that could compromise the functionality or operation of the Service, any associated or independent website, or the Internet; (h) to collect or track others' personal information; (i) to engage in spamming, phishing, domain hijacking, information extortion, web crawling or scanning (or any other resource); (j) for obscene or immoral purposes; or (k) to interfere with or bypass security measures of our Service, any other website, or the Internet. We reserve the right to terminate your use of the Service or any associated website in case of violation of these prohibitions.
ARTICLE 13 - DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
We cannot guarantee that the use of our Service will be uninterrupted, fast, secure, or error-free.
The results obtained through the use of the Service are not guaranteed to be accurate or reliable.
We reserve the right to suspend the Service indefinitely or cancel it at any time, without notice.
Your use of the Service, or your inability to use it, is at your own risk. The Service, as well as all products and services provided through the Service, are provided "as is" and "as available," without any representation, warranty, or condition, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement of others' rights.
Valavibe, as well as our officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, and licensees, shall not be liable for any damage, loss, claim, or direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to loss of profits, revenue, savings, data, replacement costs, or any similar damages, whether in contract, negligence, strict liability, or otherwise, arising from your use of any service or product from this Service, or in connection with any other claim related in any way to your use of the Service or any product, including but not limited to any error or omission in any content, or any damage or loss of any kind resulting from the use of the Service or any content (or product) published, transmitted, or made available through the Service, even if the possibility of such damages was advised to you. Since some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability will be limited to the maximum extent permitted by law.
ARTICLE 14 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Valavibe, our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensees, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorney fees, made by any third party due to or arising out of your violation of these General Terms of Sale and Use or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
ARTICLE 15 – SEVERABILITY
If any clause of these General Terms of Sale and Use is declared illegal, null, or unenforceable, it will nevertheless be enforced to the extent permitted by law. The unenforceable portion will be considered separate from these Terms, without affecting the validity and enforceability of the remaining clauses.
ARTICLE 16 – TERMINATION
The commitments and responsibilities of the parties made before the termination of this agreement remain in effect even after its termination.
These General Terms of Sale and Use remain effective unless terminated by you or by us. You may end these terms at any time by informing us of your intention to no longer use our services or by ceasing to use our website.
If we determine, at our discretion, that you do not comply with these terms, or if we suspect a breach on your part, we may terminate this agreement at any time without notice. You will remain responsible for all amounts due up to the termination date, and we may deny you access to our services or parts thereof.
ARTICLE 17 – ENTIRE AGREEMENT
If we do not exercise or enforce any right or provision of these Terms and Conditions of Sale and Use, it does not mean we waive that right or provision.
These Terms and Conditions of Sale and Use, along with any other policies or rules we publish on this site or in connection with the Service, constitute the entire agreement between you and us. They govern your use of the Service and replace all prior or contemporaneous communications, proposals, and agreements, whether oral or written, between you and us, including previous versions of the Terms and Conditions of Sale and Use.
Any ambiguity in the interpretation of these Terms and Conditions of Sale and Use shall not be construed against the party who drafted them.
ARTICLE 18 – APPLICABLE LAW
These Terms and Conditions of Sale and Use, as well as any separate agreement under which we provide you services, shall be governed and interpreted in accordance with the laws in force in the State of Delaware.
ARTICLE 19 – CHANGES TO THE TERMS AND CONDITIONS OF SALE AND USE
The current version of the Terms and Conditions of Sale and Use is always available on this page for consultation. We reserve the right to modify or update these terms at our sole discretion by posting new versions on our site. It is your responsibility to regularly check our site to be aware of any such changes. Continued use of or access to our site after the posting of changes to the Terms and Conditions of Sale and Use means you accept those changes.
ARTICLE 20 – CONTACT DETAILS
The Valavibe brand is the property of SOFT ADS. For any questions regarding the Terms and Conditions of Sale and Use, please contact our support team at the following email address: contact@valavibe.com
We are committed to answering your questions and providing the necessary clarifications.
Contact us at:
Email: contact@valavibe.com
Phone: +33756830520
Monday to Friday: 9:30 AM to 6:30 PM.
Estimated response time: 24h to 48h.