Refund policy
Customer satisfaction is at the heart of our concerns at Valavibe. We recognize that various situations may make returns, refunds, or replacements necessary. To simplify this process, we invite you to review our complete policy presented below.
You can return your purchases made at Valavibe within 14 days of receipt. A full refund to your original payment method will be issued following a validated return. We offer you 3 options:
- Exchange your product to obtain an alternative size or color.
- Return the product for a refund if you are not satisfied.
- Obtain a replacement for an incorrect or defective product.
Return fees:
Return fees are your responsibility, except for incorrect or defective products.
Return address:
The return address is located outside of Europe; you will find the complete address in the Return Form,
Restocking fee:
There is no restocking fee.
1. Exchange your product to obtain an alternative size or color:
Our exchange options are limited exclusively to size or color variations for an identical product. Please note that an exchange for a completely different product is not possible. To purchase a different product, we recommend first returning the original product for a refund, then placing a new order for the desired product.
The exchange process takes 10 to 15 business days. Your patience is appreciated, and a real-time tracking system will keep you informed.
Return fees are your responsibility.
Procedure to follow:
- First contact our customer service by submitting the completed Return and Exchange Form.
- Send your package to the address we will provide you.
- Once we receive your shipment (which must retain its original packaging and be unused), we will provide you with a discount code to order your new product with the desired color and/or size.
2. Return the product for a refund if you are not satisfied:
A full refund to your original payment method will be issued following a validated return.
Please note that discount codes or gift cards used are neither refunded nor reissued.
Refunds will be processed within 10 business days following receipt and verification of the returned product.
Return fees are your responsibility.
Procedure to follow:
- Complete and submit the Return and Exchange Form to our customer service.
- We will keep you informed by email of the progress of your request.
3. Obtain a replacement for an incorrect or defective product:
We understand how frustrating this situation can be and we sincerely apologize for this inconvenience. Our commitment is to resolve your situation quickly and guarantee you a satisfactory shopping experience. Thank you for giving us the opportunity to correct this situation by following these steps.
There are no fees to pay for the return.
Procedure to follow:
To allow us to resolve the issue, please send an email to contact@valavibe.com including the following elements:
- Complete and submit the Return and Exchange Form to our customer service.
- A precise description of the observed problem (such as a non-conforming or damaged product).
- Attach a photograph or video illustrating the problem.
- After processing your request, we will send you a return label to download and print.
Assistance for Delayed or Missing Refunds:
- First check your bank account balance.
- Then contact your banking institution.
- Generally, the refunded amount appears within 3 to 5 business days.
- If after these checks you still have not received your refund, contact us at contact@valavibe.com
Order Cancellation:
You have a 30-minute window to cancel or modify your order. After this period, the order enters the processing phase, making any modification or cancellation impossible.
Product Not Received or Missing:
Contact us immediately! As soon as we are informed, our support team will actively work to resolve the issue quickly. It is essential to notify us of missing products within 7 days following the expected delivery date.
We will process a full refund if your order does not reach you within 30 days. (Valavibe 30-Day Protection).
The Valavibe Team
Contact us at:
Email: contact@valavibe.com
Monday to Friday: 9:30 AM to 6:30 PM.
Estimated response time: 24 to 48 hours.