Shipping policy

Fees & Delays : 

  • Shipping fee: Free
  • Delivery time: 7 to 15 days (business days). 
    Including 1 to 2 business days for order processing and 6 to 13 business days for transit time.
  • Delivery countries: France, United Kingdom, Belgium, Switzerland.

    The cutoff time for placing an order is set at 7:00 PM (GMT+1)

How do I check the status of my order?

Once your order has been shipped, you will receive an email notification from us containing a tracking number that you can use to check the status of your order. Please allow 48 hours for the tracking information to become available.

If you have not received your order within 10 days of receiving our shipping confirmation email, please contact us at contact@valavibe.com providing us with your name and order number. We will look into the situation for you.

To track your order, please click here.

Refund, Return, and Exchange Policy

We accept returns within 14 days after delivery, provided that the item has not been used and is in its original condition. We will refund the total amount of your order, minus the shipping fees for the return.

If your order arrives damaged in any way, please contact us as soon as possible at contact@valavibe.com providing us with your order number and a photo of the item's condition. We handle these cases individually, but we strive to find a satisfactory solution. Please refer to our return and refund policy for more information.

Taxes, VAT, and Customs Duties

The prices of products imported from outside the European Union shown on our site are exclusive of taxes, VAT, and customs duties. Additional costs related to import VAT, taxes, and delivery fees are the responsibility of the customer. It is the customer's responsibility to pay and declare these taxes and customs duties.

Delay or Other Delivery Issues:

In the event of a delivery issue, please contact us as soon as possible! Once we have been informed, our support team will work quickly to resolve the issue. It is important to report any missing items within 7 days of the delivery date.

If you do not receive your order within 30 days, we will refund you in full. (Valavibe 30-Day Protection).

Contact us at: 

Email: contact@valavibe.com

Phone: +33756830520

Monday to Friday: 9:30 AM to 6:30 PM.

Estimated response time: 24 to 48 hours.