Terms of service
This website is operated by Valavibe. Throughout this document, the terms "we", "us" and "our" refer to Valavibe.
Valavibe is responsible for managing this website, which includes all information, tools and services available to you as a user, provided that you accept our specified terms, conditions, policies and notices.
By visiting this site and/or purchasing any of our products, you are engaging in our "Service" and agree to be bound by the following terms ("Terms of Service", "Terms and Conditions of Sale and Use", "Terms"), including any additional terms, conditions and policies referenced herein and/or accessible via a hyperlink.
These Terms of Service and Use apply to all users of the site, including, without limitation, those who browse, sell, buy, or contribute content.
We invite you to carefully review these Terms of Service and Use before using or accessing our website.
By accessing or using any part of this site, you agree to comply with these Terms of Service and Use. If you do not agree to all the terms and conditions of this agreement, you may not access or use the site or the services offered. These Terms of Service and Use are considered an offer, accepted only within the limits of these terms.
Any new feature or tool subsequently added to our online store will also be subject to these Terms of Service and Use.
We encourage you to regularly review the most recent version of the Terms of Service and Use on our site. We may update, modify or replace any part of these Terms at any time, and it is your responsibility to check these changes. Your continued use of or access to the site after any changes are posted constitutes acceptance of those changes.
Our online store is hosted on Shopify Inc., which provides us with the e-commerce platform necessary to sell our products and services.
This partnership means that your experience on our site is also subject to Shopify's terms of use.
ARTICLE 1 – TERMS OF USE OF OUR ONLINE STORE
By accepting these Terms of Service and Use, you confirm that you have reached the legal age of majority in your country, state or province of residence, and you authorize us to allow any minor under your responsibility to use this website.
Using our products for illegal or unauthorized purposes is strictly prohibited. You must not, under any circumstances, violate the laws applicable in your jurisdiction when using the Service, including, but not limited to, copyright laws.
It is prohibited to transmit computer viruses, worms, or any other type of malicious code.
Failure to comply with or violation of these Terms of Service and Use will result in the immediate termination of your access to our Services.
ARTICLE 2 – GENERAL CONDITIONS
We reserve the right to refuse access to our services to anyone, at any time and for any reason.
It is important to understand that your data, with the exception of your credit card information, may be transmitted unencrypted. This involves (a) transfers across various networks and (b) adjustments to comply with the technical requirements of networks or devices. Your credit card information is always encrypted when transmitted over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit in any way any portion of the Service, its use, or access to the Service, or any contact on the website through which the Service is provided, without our prior express written permission.
The headings used in this document are provided for ease of reading and do not affect or limit the terms of these Terms.
ARTICLE 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We cannot guarantee the accuracy, completeness or timeliness of the information presented on this site. The content provided here is for informational purposes only and should not be your sole basis for making important decisions. If you choose to rely on the content of this site, you do so at your own risk.
This site may contain information that is no longer current. Such historical information is provided for reference purposes only. Although we may modify the content of this site at any time, we are under no obligation to update the information it contains. It is your responsibility to stay informed of any changes to our site.
ARTICLE 4 – CHANGES TO THE SERVICE AND PRICES
Since many of the products offered on our site are imported from outside the European Union at customers' request, the prices displayed on our online platform are expressed in euros and are exclusive of tax (VAT and customs duties excluded), unless otherwise indicated. These prices are clearly specified in the detailed product descriptions and on the order page, excluding specific shipping costs.
Please note that the displayed prices do not include import VAT, import taxes or customs duties. These additional fees are entirely the responsibility of the customer as the recipient of the product. In addition, the prices do not include costs related to packaging, packing, shipping, transport, insurance and delivery of the products to the specified address.
The customer is fully responsible for declaring and paying import VAT during customs clearance of the products. They may be required to pay this import VAT. As these taxes are not our responsibility, we are unable to refund them.
For products shipped outside the European Union and/or French overseas territories (DOM-TOM), the price is calculated exclusive of tax on the invoice. Customs duties or other local taxes, import duties or state taxes may apply in certain cases. We have no control over these fees, which are the customer's responsibility (declaration, payment to the relevant authorities, etc.). We therefore advise the customer to inquire about these matters with the relevant local authorities.
ARTICLE 5 – PRODUCTS OR SERVICES (if applicable)
On our Valavibe website, we offer products or services that may be available exclusively online. These offerings are sometimes available in limited quantities and are subject to our returns and exchanges policy.
We make every effort to accurately display the colors and images of our products on our online store. However, we cannot guarantee that the color display on your computer screen will accurately reflect reality.
We reserve the right, at our sole discretion, to limit sales of our products or services to any person or geographic region or jurisdiction, on a case-by-case basis. We may also limit the quantities available of our products or services. Product descriptions and prices are subject to change at any time without notice. Likewise, we reserve the right to discontinue the sale of a product at any time. Any offer for a product or service on this site is void where prohibited by law.
Although we strive to ensure the quality of the products, services and information offered, we cannot guarantee that they will always meet your expectations or that any errors in the Service will be corrected.
Buyer protection:
At Valavibe, we offer a money-back guarantee if you do not receive your order within 61 days. This 61-day protection is our commitment to our customers' satisfaction.
ARTICLE 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
At Valavibe, we reserve the right to refuse or cancel any order placed on our site. At our discretion, we may limit or cancel quantities ordered per person, per household, or per order. These restrictions may apply to orders placed under the same customer account, the same credit card, or having the same billing and/or shipping address. If we need to change or cancel an order, we will attempt to notify you using the email address or phone number provided at the time the order was made. We also reserve the right to refuse orders that appear to be placed by dealers, resellers or distributors.
When you place an order on our store, you agree to provide complete, accurate and up-to-date order and account information. You agree to promptly update your account information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more information, please see our Refund Policy.
ARTICLE 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools that we do not monitor, control or have any input into. You acknowledge and agree that we provide access to such tools "as is" and "as available", without any warranties, representations or conditions of any kind and without any endorsement on our part. We shall have no liability whatsoever arising from or relating to your use of these optional third-party tools.
Any use by you of these optional tools offered through our site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms on which these tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new features and/or services through our site, including new tools and resources. Such new features and/or services shall also be subject to these Terms of Service and Use.
ARTICLE 8 – THIRD-PARTY LINKS
Our Service may contain links to content, products and services from third-party sources. It is important to note that these sites are not affiliated with our platform. We are not required to verify or evaluate the accuracy or relevance of the content of these external sites, and we assume no responsibility for the content, websites, products, services or any other material accessible via these external links.
It is your responsibility to understand that we are not liable for any harm or damage that may result from your purchases, use of services, resources, content or any other transaction carried out in connection with these third-party sites. We encourage you to carefully read and fully understand the policies and practices of the relevant third parties before proceeding with any transaction. If you have complaints, claims, concerns or questions regarding third-party products or services, you should address them directly to the relevant third party.
ARTICLE 9 – USER COMMENTS, SUGGESTIONS AND OTHER SUBMISSIONS
When you submit specific content at our request, for example to participate in contests, or when you spontaneously send us creative ideas, suggestions, proposals, plans or any other material, whether online, by email, by mail or otherwise (collectively referred to as "comments"), you grant us the unlimited right to modify, copy, publish, distribute, translate and use such comments in any manner, on any medium. We are under no obligation to (1) keep any comments confidential, (2) compensate anyone for any comments, or (3) respond to any comments.
We reserve the right, though not the obligation, to monitor, edit or remove any content that we determine, in our sole discretion, to be unlawful, offensive, threatening, abusive, defamatory, pornographic, obscene, or otherwise objectionable in any way, or that violates any party's intellectual property or these Terms of Service and Use.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. Your comments must not contain any unlawful, defamatory, offensive or obscene content, or any computer virus or other malware that could affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone you are not, or otherwise mislead us or third parties as to the origin of your comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
ARTICLE 10 – PERSONAL INFORMATION
Your submission of personal information through our site is governed by our Privacy Policy. To learn more about how we manage and protect your data, please see our Privacy Policy.
ARTICLE 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information, or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including, without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
ARTICLE 12 – PROHIBITED USES
In addition to the other prohibitions set forth in our Terms of Service and Use, you are prohibited from using our site or its content for the following purposes: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any local, national, provincial, state or international regulation; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service, of any related website, of other websites, or of the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service, of any related website, of other websites, or of the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
ARTICLE 13 - DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
We reserve the right to suspend the Service for an indefinite period or cancel it at any time, without notice.
Your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Valavibe, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
ARTICLE 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Valavibe and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service and Use or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
ARTICLE 15 – SEVERABILITY
In the event that any provision of these Terms of Service and Use is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.
ARTICLE 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service and Use are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
ARTICLE 17 – ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service and Use shall not constitute a waiver of such right or provision.
These Terms of Service and Use and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us, including any prior versions of the Terms of Service and Use.
Any ambiguities in the interpretation of these Terms of Service and Use shall not be construed against the drafting party.
ARTICLE 18 – GOVERNING LAW
These Terms of Service and Use, along with any separate agreements by which we provide you Services, shall be governed by and construed in accordance with the laws in force in the State of Delaware.
ARTICLE 19 – CHANGES TO THE TERMS OF SERVICE AND USE
You can review the most current version of the Terms of Service and Use at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service and Use by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service and Use constitutes acceptance of those changes.
ARTICLE 20 – CONTACT INFORMATION
The Valavibe brand is owned by SOFT ADS. Questions about the Terms of Service and Use should be sent to our support team at the following email address: contact@valavibe.com
We are committed to answering your questions and providing you with the clarification you need.
Contact us at:
Email: contact@valavibe.com
Phone: +33756830520
Monday to Friday: 9:30 AM to 6:30 PM.
Estimated response time: 24 to 48 hours.