Privacy policy

ARTICLE 1 - COLLECTION OF PERSONAL INFORMATION

When you make a purchase on our Valavibe online store, we collect the personal information you provide to us, such as your name, address, and email address. Additionally, while browsing our site, we automatically receive your computer's IP address, which helps us better understand your browser and operating system.
In addition to the information collected during purchases, we also collect your name and email address when you sign up for our newsletter. This allows us to send you updates, product information, and promotional offers that may interest you.
If you authorize us, we may send you SMS messages about our store, new products, and other updates.

ARTICLE 2 - CONSENT

When you provide us with your personal information to complete a transaction, verify your credit card, place an order, arrange a delivery, or process a return, we assume you consent to our collecting and using that information for that specific reason. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your explicit consent or provide you with an opportunity to say no.
Withdrawal of consent: If after giving your consent, you change your mind, you can contact us at contact@valavibe.com to withdraw your consent for us to contact you, for the collection, use, or disclosure of your information.

ARTICLE 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Sale and Use.

ARTICLE 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services. Your data is stored in Shopify's data storage system and databases, and in the general Shopify application. Your data is kept on a secure server protected by a firewall.
For more information, please consult the Shopify Terms of Use or their Privacy Policy.
Payment: If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted according to the data security standard established by the payment card industry (PCI-DSS). Purchase transaction data is stored only as long as necessary to complete your order. After that, the information is deleted. 

ARTICLE 5 – SERVICES PROVIDED BY THIRD PARTIES

Use of External Providers:
As part of our online activity, we work with various external providers for specific services. These providers are engaged for specific tasks and will only collect, use, and disclose your information as necessary to provide their services.
Privacy Policies of External Providers:
Please note that some of these external providers, especially payment gateways and transaction processors, have their own privacy policies. These policies govern the information we must provide them to process your purchase transactions. We strongly encourage you to review these policies to better understand how they handle your personal data.
Jurisdictions and International Transfers:
Although we primarily operate in France, some of our providers may be based or have facilities in other jurisdictions. If you make a transaction involving a service from an external provider located outside France, your information may be subject to the laws of the jurisdiction where that provider is located.
Navigation to External Sites:
When you leave our site for an external site or application, our Privacy Policy and Terms of Sale and Use no longer apply. We are not responsible for the privacy practices of other sites and advise you to carefully read their privacy policies.

ARTICLE 6 – SECURITY

Personal Data Security:
We take rigorous security measures to ensure the protection of your personal data. In compliance with industry best practices, we work to prevent loss, misuse, unauthorized access, disclosure, alteration, or improper destruction of your information.
Payment Transaction Security:
When you provide us with credit card information, it is protected by robust security measures, including SSL encryption for transmission and AES-256 encryption for storage. While we acknowledge that no method of transmission over the Internet or electronic storage is 100% secure, we strictly adhere to the PCI-DSS standard while applying additional industry-recognized security standards.
Use of Cookies:
We use different types of cookies on our site to improve your user experience. Here is a list of the main cookies we use:
_session_id: A unique session identifier that allows Shopify to remember your session information (such as your referrer and landing page).
_shopify_visit: Does not retain any personal data and lasts 30 minutes from your last visit. Used for Shopify's internal statistical tracking to count visits to our site.
_shopify_uniq: Does not record any personal data and expires at midnight (according to your time zone) the day after your visit. Used to calculate the number of visits to our store by a unique customer.
cart: A unique identifier, kept for 2 weeks, that stores your shopping cart information.
_secure_session_id: Another unique session identifier.
storefront_digest: A unique identifier used to determine if access is granted to a visitor when our store requires a password.
These cookies help us provide a smoother and more personalized browsing experience. You have the option to manage or disable these cookies through your browser settings. 

ARTICLE 7 – AGE OF CONSENT

By using this site, you confirm that you are of legal age according to the laws of your state or province of residence and have given your consent to allow any minor to access this site.

ARTICLE 8 – UPDATE OF THE PRIVACY POLICY

We reserve the right to modify our privacy policy at any time. We recommend reviewing it regularly. Any changes or clarifications will take effect upon publication on our website. In case of significant changes, we will indicate here the nature of the changes made so that you are always informed about the information we collect, its use, and any circumstances of sharing.

In the event our company is acquired or merged with another company, your information may be transferred to the new owners to continue offering you our products.

Article 9 - Advertising Partners

Our advertising partners, such as Google and Microsoft Advertising, use cookies and similar technologies as part of their advertising. Each of these partners has its own privacy policy regarding user data. For your convenience, here are the links to their respective policies:
Google Ads Privacy Policy
Microsoft Advertising Privacy Policy

Article 10 - Partners' Privacy Policies
For detailed information on the privacy practices of our advertising partners, you can consult the list of their privacy policies. These advertising servers use technologies such as cookies and web beacons to personalize ads and measure their effectiveness. 

Article 11 - Third-Party Privacy Policies

Valavibe's privacy policy does not apply to third-party sites or advertisers. We encourage you to review their privacy policies to understand how they handle your data.

Cookie Management:

You have the option to disable cookies through your browser settings. For detailed information on managing cookies with specific browsers, please consult their respective websites.

Questions and Contact Information

For any request regarding your personal data, including access, correction, modification, or deletion, or for any questions or complaints, please contact us at:

Contact us at: 

Email: contact@valavibe.com

Phone: +33756830520

Monday to Friday: 9:30 AM to 6:30 PM.

Estimated response time: 24h to 48h.