FAQ
What is your refund policy?
We accept returns of products purchased from Valavibe within 14 days of receiving your order.
If your return is successful, we will issue a full refund to your original payment method. We also offer 3 additional options:
- Exchange your item for a different size or color.
- Return the item for a refund if you are not satisfied.
- Replace an incorrect or defective item.
How long does it take to process my order?
We aim to process orders within 1 to 2 business days of receiving your order confirmation email. Please note that this timeframe does not include weekends and public holidays.
What are the estimated delivery times?
Delivery time: 7 to 15 days (excluding weekends and public holidays).
Including 1 to 2 business days for order processing and 6 to 13 business days for transit time.
Which countries do you deliver to?
We deliver to France, the United Kingdom, Belgium and Switzerland
What is the cost of delivery?
Delivery is free on all our products.