Contact us

Customer service

A question about a product, a size, your order or a return? Our team is here to help you before and after your purchase.

Monday to Friday
9:30 a.m. to 6:30 p.m.

We usually reply within 24 to 48 hours.

FAQ

Find your answer quickly

Most questions are answered below. If you don't find what you are looking for, our team is happy to help.

Do you offer free delivery?

Yes, we cover the shipping costs for all orders.

Which countries do you deliver to?

We deliver to United Kingdom, France, Belgium and Switzerland.

What are the delivery times?

Delivery time is 7 to 15 business days, comprising 1 to 2 days for order processing and 6 to 13 days for transit.

Can I return or exchange my order?

Yes, you can exchange or return your order at any time within 14 days. All the conditions are explained in our Refund Policy.

Can I track my order once it has been shipped?

Once you have placed your order, you can track it via our Track your order page.

Still need help?

Fill in the form below and include your order number if your question is about an order. We will get back to you within 24 to 48 hours.

Valavibe is operated by OPTI ADS, sole proprietorship registered in France, SIRET 919 819 508 00012. See our Legal Notice and Privacy Policy.